FAQs (Frequenly Asked Questions)
Welcome First Time Visitors! Buying Is Easy!
Select your Products, add them to your shopping cart and click on checkout.
Most Requested Questions
Why shop here?
There are many reasons to shop at macpenniesestore. As a site dedicated to the technology market and helping make customer's purchasing decisions easier, the site offers in-depth product and services information, product comparisons, business center, Special buys section, shopping by manufacturer, and an Accessorizer feature for great product add-ons. Our e-store features 24-hour secure online shopping, online order status, order-tracking capabilities, and navigation and search features for an easier online shopping experience. As a first time visitor, you have thousands of products to choose from and powerful e-commerce and customer service tools, we offer one of the Internet's best technology superstores. macpenniesestore wants all of its visitors to enjoy their time while visiting with us. Let us know
How to find products
There are several ways to search for products. You can Browse all products in a category such as "Notebooks" or "Desktops", or do a Product Search for a specific product or manufacturer. The best deals will be featured prominently on our home and promotional pages. To search for a product by manufacturer, click here. To search by product type, click here.
Ordering OnLine
Buying is easy at macpenniesestore. Visit our "Buying Is Easy" page.
Ordering By Phone
If you prefer to place your order over the phone, call us at your convenience.
Login
While a login name and password are not required to buy online, we do give you this option when you place your order. By choosing a login name and password, you allow us to save your customer information so you wont have to re-enter it every time you place an order. You can also use your login name to quickly track an order online. If you've forgotten your login name or password, click here.
Can I print my invoice
Yes. Login and click on "My Account" on the Upper Right of the upper option bar. Select the "Order History" option
How do I Contact Your Company?
Please click on our Contact Page.
How do I modify my Account Information?
Login to your account, click on "My Account" on the Upper Right of the upper option bar and select "Order History"
Can I Search by Product Type
Yes. Simply click on "Search by Product Type" You can select "Quick Search" or proceed through the product taxonomy.
Can I Search By Manufacturer
Yes. Simply click on "Search By Manufacturer"
Do you send order confirmations?
Yes. When you check out, our e-store will email you a confirmation of your order.
About Payments
Please check our Payments page.
Can I print my order and commercial invoice.
Yes. Login and click on "My Account" on the Upper Right of the upper option bar. Select the "Order History" option.
General Questions
What Payment Methods do you Accept?
We accept several payment methods including checks, credit cards, and wire transfers. For additional Information, please visit our "Payments" page.
Do you Accept Credit Cards
Yes. We accept various credit cards. Plase visit our Payments page for aditional information.
Is Your Information Secure?
Yes. To ensure your transactions are secure when placing orders online, macpenniesestore uses Thawte, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology. Throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use.
Do you safeguard againts Credit card fraud?
Yes. To protect our customers against credit card fraud, we provide secure online ordering and don't store your credit card information on our Web servers. Your order information is encrypted with industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information so that it can be deciphered only by your browser and macpenniesestore.
Can I order without a Credit Card
Yes. You may place an order without a credit card. Simply select a different payment method at checkout. Your funds must arrive at macpenniesestore and clear before we ship your order. For additional Information, please visit our "Payments" page.
International Ordering
Yes. We accept International orders. Follow the ordering process found on our select your country and city. We only ship to the countries listed.
Placing an International Order
Follow the ordering process found on our select your country and city. We only ship to the countries listed.
Cookie Information
Our site makes use of "cookies" to keep track of your identity and certain parameters, such as the preferred language. (Did we mention the site was multi-lingual?) When you place online orders or check the status of an order. Cookies are the most effective way to provide quality service to our customers. Cookies do not act maliciously on computer systems. They are merely text files that can be deleted at any time - they are not plug-ins nor are they programs. Cookies cannot be used to spread viruses and they cannot access your hard drive.
Problems With Your Order
We do our best to meet the needs of every customer who phones or logs onto our web site and we consider customer service the most important aspect of our business If you need assistance with your order or dditional information of any kind regarding our products or servides, please contact us.
Rebates and Promotions
At macpenniesestore we do not track or honor your rebates. Please contact the manufacturer directly to find out whether your product has a rebate. We provide the URLs for the major manufacturer rebate websites and links to the websites of most manufacturers. Please visit our Warranty and Manufacturers page.
Warranty
macpenniesestore warrants that it has good title to or license to supply all products to customers. You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. macpenniesestore makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. For additional information, please visit our Warranty and Manufacturers page.
Is the E-Store Secure?
Yes. Our website uses the latest 128-bit encryption technology to protect your personal information.
How often is your site updated?
Our site is updated continously, insuring that the product mix is always current.
Do we use cookies?
Yes. Our site makes use of "cookies" to keep track of your identity and certain parameters, such as the preferred language. (Did we mention the site was multi-lingual?)
What are Cookies?
Cookies are the most effective way to provide quality service to our customers. Cookies do not act maliciously on computer systems. They are merely text files that can be deleted at any time - they are not plug ins nor are they programs. Cookies cannot be used to spread viruses and they cannot access your hard drive.
How do you Protect Credit Card Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to our credit card processor during order processing. We further protect you by storing the different parts of your credit card information in separate data tables located on servers that cannot be accessed from the Internet or from any other workstations in our office.
How do you Handle Credit Card Fraud?
Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track transactions and use all reasonable means available to report persons attempting fraud. For your protection and for fraud detection purposes, we record and store the IP address each time you log onto our site. All suspicious transactions will be investigated and reported to credit card companies. In addition, we will not accept a credit card order from a free, web-based, or e-mail forwarding service website, or any website that offers anonymity to the user.
Mac Pennies Limited
When only the best will do...
